4. The parcel is marked as delivered but I have not received it

If your tracking shows the parcel as delivered but you have not received it, please try the following:

  1. Check around your property, including any secure locations such as a porch, garage, or with a neighbour.
  2. Check if a delivery card was left with instructions on where the parcel was left.
  3. Check with other household members in case someone else accepted the delivery.

If you still cannot locate the parcel, please contact our customer service within 7 days of the marked delivery date and we will investigate the matter for you.

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