Sometimes a payment may fail or get declined for various reasons – from temporary technical issues to insufficient funds. Here's what you should check and how to resolve it:

🔍 1. Common reasons for payment failure

• Insufficient funds or blocked card
  Make sure your account has enough balance, and that your card hasn't expired or been blocked.

• Incorrect card details
  Double-check that your card number, expiration date, and CVC code are entered correctly.

• Security verification (3D Secure / BankID)
  Many payments require extra verification via app, SMS, or BankID – make sure to complete this step.

• Payment method limitations
  Some providers (like Klarna or Vipps) may decline a payment due to internal risk checks or temporary issues.

🔁 2. Try again

• Go back to checkout and attempt the payment once more.

• You may also try a different payment method if the problem continues.

🧑‍💻 3. Contact us if it still doesn't work

If you're still unable to complete your payment:

• Please contact our customer support and let us know which method you used and any error message you received.

• We’ll help you identify the issue or suggest an alternative solution.

💡 Tips

• Klarna and Vipps may occasionally decline payments even if funds are available – switching to another method often helps.

• Try using a different browser or device if the checkout page isn’t responding properly.

Updated 08 May 2025 09:03