We understand you want your money back as quickly as possible after returning an item – and we work to ensure the process is smooth and secure. Here’s what you can expect:
⏳ Processing time
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Once we receive your return, it typically takes 1–3 business days for us to process and approve it.
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After approval, your refund is initiated immediately.
💳 Time until the money reaches your account
After the refund is processed, how soon you receive the funds depends on your payment method:
| Payment Method | Estimated Time to Receive Refund |
|---|---|
| Credit/debit card (Visa/Mastercard) | 2–5 business days |
| Vipps | 1–3 business days |
| Klarna invoice/part payment | Updated immediately in the Klarna app – refund issued within 3–5 days if already paid |
| Other methods (e.g. PayPal) | 3–7 business days |
Note: Some banks may take longer to display the refund even after it has been issued.
🧾 Refund confirmation
You’ll receive an email confirmation as soon as your refund is processed.
❓ Haven’t received your refund?
If it’s been more than 7 business days since you received your refund confirmation – please contact our customer service and we’ll help you track it down.
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