Sometimes the tracking shows your package as "delivered," but it’s nowhere to be found. Don’t worry – this is a common issue and can usually be resolved quickly.

🔍 Check these places first

Before contacting us or the carrier, we recommend checking:

• Your mailbox or around your front door

• With neighbors, housemates, or family members

• At your building’s reception or front desk (if you live in an apartment or work in an office)

• Around your porch, storage room, garage, or any other common delivery spots

Tip: Some delivery partners include a photo of the drop-off location in the tracking link – check if that’s available.

⚠️ Still can’t find your package?

If your package hasn’t shown up within 24 hours after being marked as delivered:

1. Contact the carrier using your tracking number. They can often provide more details about the delivery location.

2. Reach out to us if you still haven’t received your package or need help.

🤝 How we help

Once you contact us, we will:

• Investigate the issue with the shipping provider

• File a claim or initiate a delivery investigation if necessary

• Offer a replacement or refund if the package is confirmed lost

We take delivery issues seriously and will make sure you either receive your items – or get your money back.

Updated 08 May 2025 08:47