We understand how frustrating it can be when a package is delayed or doesn’t arrive as expected. Here’s what you should do to track it down:

📦 1. Check your tracking link

When your order was shipped, you should have received an email or SMS with a tracking link. There you can see:

• The current status of your package

• Any delivery delays

• If it’s waiting for pickup

• If a delivery attempt was made

Tip: Search for the store name in your inbox to quickly locate the tracking email.

🚛 2. Contact the carrier

If the tracking seems stuck or unclear, you can reach out to the shipping provider directly:

• Bring/Posten: www.bring.no/kundeservice

• Porterbuddy: www.porterbuddy.com

• Instabox: www.instabox.no

Have your tracking number ready to speed up the process.

📬 3. Contact our customer service

If you’re not getting anywhere with the tracking link or the carrier, we’re happy to assist!

Please reach out to us and include:

• Your order number

• The name used for the order

• A short description of the issue

We’ll get in touch with the shipping provider on your behalf and make sure you receive your package, a replacement, or a refund if necessary.

⏳ How long should I wait?

• Occasionally, deliveries are delayed – especially during holidays or busy sales periods.

• If it’s been more than 5 business days without any tracking updates, we recommend contacting us right away.

Updated 08 May 2025 08:46