We understand that it’s easy to choose the wrong size – and we’ll do our best to help! What’s possible depends on how far your order has progressed.
✏️ Change the size before the order has been dispatched
If the order has not yet been packed and dispatched, we can often change the size for you:
Contact us as soon as possible via customer service or chat.
Provide your order number and the size you would like instead.
If the item is available in the desired size, we can update the order.
The sooner you contact us, the greater the chance that we’ll be able to make the change!
📦 If the order has already been dispatched
If the parcel is already on its way, unfortunately it is not possible to change the size before delivery. But you can of course:
🔁 Exchange the size after receiving it
Receive the parcel as normal
Wait for the parcel to arrive and open it carefully so that the item can be returned in its original condition.Register a return/exchange
Go to our returns portal (or contact us) to register that you would like to exchange the size.Send the item back
Follow the return instructions. When we receive the item, we’ll send you the desired size – if it is in stock.
If the desired size is not available, we will offer either another solution or a full refund.
🧾 Important terms
The item must be unused and in its original packaging.
The exchange period is usually 14–30 days (check our returns policy).
Customers usually pay the return postage, unless otherwise specified.
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