The order confirmation should normally arrive by email within a few minutes after the order has been completed. If you have not received it, there may be several reasons – but fortunately, there are simple solutions.
📬 Check this first
Check your junk/spam folder
The order confirmation may have ended up in your junk mail folder. Try searching for the shop’s name or words such as “order” or “confirmation”.Double-check the email address you used
If you accidentally entered the wrong email address at checkout, the confirmation will not reach you. Look for small typing errors (such as .con instead of .com, or an extra letter).Wait a few more minutes
Sometimes it can take a little while for the email to be delivered, especially during periods of high traffic. We recommend waiting 10–15 minutes before trying again.
🔍 Still nothing?
If you still cannot find the order confirmation, we recommend that you do the following:
Search your email: Try searching for the shop’s name or words such as "order", "receipt" or "confirmation".
Check whether you have been charged: Check your online bank to see whether a payment has been charged. This confirms that the order has gone through.
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Contact us: Contact customer service and provide:
The name you used when placing the order
Approximate time of the order
A screenshot of the payment, if possible
We will be happy to help you find and resend the order confirmation!
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